Refund Policy

Refund Policy

At WHYTE, customer satisfaction is important to us.

You can start a return here.

Due to the nature of our oral care products, we do not accept returns or offer refunds for opened or used items. If you are not completely satisfied with your purchase, you may return unopened items within 7 days of receiving your order.

To qualify for a return, items must be unopened, unused, and in their original packaging. If a returned item is deemed unsuitable for a return, WHYTE reserves the right to refuse the return.

Return Shipping
Purchasers that opted in for Checkout+ will have free returns. Purchasers that opted out are responsible for all return shipping fees for goods being returned or exchanged.

Defective or Incorrect Items
If your item is defective or you receive the wrong item, please start a return within 7 days of delivery and include clear photos of the issue. Our team will review your request and, if approved, provide a replacement or another appropriate resolution.

Damaged, Lost, or Stolen in Transit
You can start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we’ll replace the item at no extra cost (or issue a refund/store credit if it’s out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we’re unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 7 days of the delivery date.

Questions?

If you have any questions about your order or this policy, please contact us at contact@trywhyteproducts.com.